Your privacy matters to us. This Privacy Policy explains how gogame collects, uses, stores, and protects your personal information when you use our platform. We are committed to handling your data with transparency and care.
Summary: gogame collects only the personal data necessary to operate a safe, compliant, and enjoyable gaming platform for Filipino players. We do not sell your personal data to third parties. We use industry-standard security measures to protect your information, and you have the right to access, correct, or request deletion of your data at any time.
1.1 gogame ("gogame," "we," "us," or "our") operates the online gaming platform accessible at gogame.asia. This Privacy Policy describes how gogame collects, processes, stores, and protects personal data relating to registered players, prospective players, and visitors to the gogame website ("you" or "your").
1.2 gogame is committed to protecting your privacy in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations. By accessing or using the gogame platform, you acknowledge that you have read and understood this Privacy Policy.
1.3 This Privacy Policy should be read alongside gogame's Terms & Conditions. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.
1.4 If you have any questions about how gogame handles your personal data, you may contact our Data Protection Officer at the email address provided in Section 12 of this Policy.
2.1 Registration Data. When you create a gogame account, we collect your full name, date of birth, email address, mobile number, residential address, and a government-issued identification number. This information is required to verify your identity and comply with our legal obligations.
2.2 Financial Data. To process deposits and withdrawals, gogame collects payment information including your GCash number, PayMaya account details, bank account information (BPI, BDO, Metrobank, or other supported banks), and transaction history. We do not store full card numbers or payment credentials on our servers.
2.3 Identity Verification Documents. As part of our Know Your Customer (KYC) process, we may collect copies of government-issued identification documents such as a Philippine passport, driver's licence, SSS ID, UMID, or PhilSys National ID.
2.4 Usage Data. We automatically collect information about how you interact with the gogame platform, including your IP address, device type, browser type and version, operating system, pages visited, time spent on pages, game history, betting activity, and session duration.
2.5 Communications Data. When you contact gogame's support team via live chat, email, or any other channel, we retain records of those communications, including the content of messages and any attachments you provide.
2.6 Responsible Gaming Data. If you use gogame's responsible gaming tools — such as deposit limits, self-exclusion, or reality check settings — we record those preferences and the dates on which they were set or modified.
3.1 gogame uses your personal data for the following purposes:
4.1 gogame processes your personal data on the following legal bases under the Data Privacy Act of 2012:
5.1 gogame does not sell, rent, or trade your personal data to third parties for their own marketing purposes.
5.2 gogame may share your personal data with the following categories of recipients where necessary:
5.3 Where gogame engages third-party service providers to process personal data on its behalf, those providers are required to process data only in accordance with gogame's instructions and to implement appropriate security measures.
6.1 The gogame website uses cookies and similar tracking technologies to enhance your experience, analyse platform usage, and support security functions. Cookies are small text files stored on your device when you visit the gogame website.
6.2 gogame uses the following categories of cookies:
6.3 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the gogame platform.
7.1 gogame retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulation. In general, gogame retains account and transaction records for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations.
7.2 Where personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, gogame will securely delete or anonymise that data.
7.3 Data collected in connection with responsible gaming tools, including self-exclusion records, may be retained for longer periods to ensure the effectiveness of those tools and to comply with regulatory requirements.
8.1 gogame implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data in transit, encryption of sensitive data at rest, access controls and authentication requirements for gogame staff, regular security assessments and penetration testing, and incident response procedures.
8.2 While gogame takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your gogame Login credentials confidential and for notifying gogame immediately if you suspect any unauthorised access to your account.
Security Tip: Never share your gogame Login password with anyone, including gogame support staff. Our team will never ask for your password. If you receive a suspicious message claiming to be from gogame, please contact us immediately.
9.1 Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by gogame:
9.2 To exercise any of the rights listed above, please contact gogame's Data Protection Officer using the contact details in Section 12. gogame will respond to all verified requests within thirty (30) days of receipt.
9.3 gogame may need to verify your identity before processing any data rights request. This is to ensure that personal data is not disclosed to or amended by an unauthorised person.
10.1 The gogame platform is strictly intended for persons aged twenty-one (21) years and above. gogame does not knowingly collect personal data from individuals under the age of 21.
10.2 If gogame becomes aware that it has inadvertently collected personal data from a person under the age of 21, it will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage player will be handled in accordance with applicable law and gogame's Terms & Conditions.
10.3 If you are a parent or guardian and believe that your child has registered on the gogame platform, please contact us immediately using the details in Section 12 so that we can take appropriate action.
11.1 gogame reserves the right to update or amend this Privacy Policy at any time. The most current version will always be available on the gogame website, and the date of the most recent revision is indicated at the top of this page.
11.2 Where changes to this Privacy Policy are material, gogame will notify registered players via the email address associated with their account or through a prominent notice on the gogame platform prior to the changes taking effect.
11.3 Your continued use of the gogame platform following the publication of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised Policy, you must cease using the gogame platform and may request account closure.
12.1 If you have any questions, concerns, or requests relating to this Privacy Policy or gogame's handling of your personal data, please contact our Data Protection Officer:
12.2 If you are not satisfied with gogame's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.
This Privacy Policy was last updated in May 2026. For related policies, please review our Terms & Conditions and Responsible Gaming page.
A plain-language overview of the key privacy commitments gogame makes to every player on the platform.
All data transmitted between your device and the gogame platform is protected by SSL/TLS encryption. Your personal and financial information is never sent in plain text.
gogame does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely to operate and improve the gogame platform.
As a Filipino player, you are protected by the Data Privacy Act of 2012. gogame honours your rights to access, correct, and request deletion of your personal data.
gogame works with trusted Philippine payment partners — GCash, PayMaya, BPI, BDO, and Metrobank — and never stores full payment credentials on its own servers.
gogame clearly explains what cookies it uses and why. Non-essential analytics cookies are only set with your consent, and you can manage preferences through your browser.
gogame does not knowingly collect data from anyone under 21. If underage registration is detected, the account is closed immediately and all associated data is deleted.
Your data is protected. Your privacy is respected. Now enjoy the full gogame experience — slots, live casino, bingo, and more. Must be 21 or older to register.