At gogame, we believe that gaming should always be fun — never a source of stress or financial hardship. We provide every Filipino player with the tools, information, and support needed to stay in control of their gaming activity.
We know that for most of our players — whether you're in Manila, Cebu, Davao, or Quezon City — gogame is a place to unwind, enjoy a few rounds of slots or bingo, and have a good time. And we want to keep it that way.
That's why gogame has built a comprehensive responsible gaming framework that gives players real control over how they play. From deposit limits to full self-exclusion, our tools are available to every registered player at no cost and can be activated at any time — no questions asked.
gogame's responsible gaming program is aligned with the standards set by PAGCOR (Philippine Amusement and Gaming Corporation), which oversees the regulation of gaming activities in the Philippines. We take our obligations under this framework seriously and continuously review our practices to ensure they meet the highest standards of player protection.
Remember: Gambling should be entertaining. Set a budget before you play, stick to it, and never chase losses. If it stops being fun, it's time to take a break — and gogame's tools make that easy to do.
Strict age verification for every gogame account. No exceptions.
Set daily, weekly, or monthly deposit caps to stay within your budget.
Temporarily or permanently exclude yourself from the gogame platform.
Receive automatic alerts when you've been playing for an extended period.
All tools are free, available 24/7, and can be activated instantly through your account settings or by contacting our support team via live chat.
Set a maximum amount you can deposit into your gogame account per day, week, or month. Once set, limits take effect immediately. Increases to limits require a 24-hour cooling-off period before they apply.
Cap the amount you can lose within a set time period. When your loss limit is reached, gogame will automatically prevent further play until the period resets. A responsible way to protect your bankroll.
Limit how long you can play in a single session. When your session limit is reached, you will be automatically logged out of gogame. You can set limits from 30 minutes up to 8 hours per session.
Receive periodic pop-up reminders showing how long you've been playing and how much you've wagered during your current session. Reality checks help you stay aware of your gaming activity in real time.
Need a short pause? Use the Take a Break feature to temporarily suspend your gogame account for 24 hours, 7 days, or 30 days. During this period, you will not be able to log in or place bets.
For players who need a longer break, gogame offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion is irreversible for the chosen period and takes effect immediately.
Activating any of gogame's responsible gaming tools takes less than two minutes. Here's how:
Visit the gogame Login page and sign in using your registered email address and password.
Click on your profile icon in the top-right corner of the gogame platform and select "Account Settings" from the dropdown menu.
Navigate to the Responsible Gaming tab within your account settings. All available tools are listed here with clear descriptions.
Select the tool you want to activate, set your preferred parameters (e.g., limit amount or exclusion period), and confirm. The tool takes effect immediately.
If you prefer, our 24/7 live chat support team can activate any responsible gaming tool on your behalf — just ask. No judgment, no delay.
If you answer "yes" to two or more of the following questions, we encourage you to use gogame's responsible gaming tools or seek support.
Do you spend more money on gambling than you originally planned?
Have you tried to cut back on gambling but found it difficult to do so?
Do you gamble to escape problems, stress, or negative feelings?
Have you borrowed money or sold belongings to fund your gambling?
Has gambling caused conflict with family members, friends, or your work?
Do you feel restless or irritable when you try to reduce or stop gambling?
Have you ever chased losses — betting more to try to win back money you lost?
If you answered yes to two or more questions, please consider activating self-exclusion or reaching out to our support team. You are not alone.
Every gogame account undergoes identity verification. Players must be at least 21 years old — the legal age for casino-style gambling in the Philippines — before they can deposit or play.
gogame's responsible gaming framework is designed in alignment with PAGCOR's player protection guidelines, ensuring that our practices meet the standards expected of licensed gaming operators in the Philippines.
Our support team is available around the clock via live chat. Whether you need help activating a limit, requesting self-exclusion, or just want to talk, we're here — no judgment, always confidential.
gogame does not send promotional offers to players who have activated responsible gaming tools, are under a self-exclusion period, or have shown patterns consistent with problem gambling behaviour.
gogame displays clear information about game odds, return-to-player (RTP) percentages, and house edge so that players can make informed decisions about the games they choose to play.
All responsible gaming tool activations and support interactions are handled with strict confidentiality. Your data is protected under the Data Privacy Act of 2012 and gogame's Privacy Policy.
Enjoy slots, bingo, live casino, and more — all on a platform built with your wellbeing in mind. Remember: 21+ only, and always play within your means.